SHIPPING

We'd like to make it easy for you to experience Cobbler Union. That's why we're currently offering free ground shipping (2-5 business days) & free returns within the continental US on all of our shoes. Shoe care and accessories orders above $75 are also eligible for free shipping. If you'd prefer express or overnight delivery, you can select your desired option during the checkout process. All shipping options require a signature at delivery.

If your order is "IN-STOCK" it will be packaged and dispatched next business day. You'll receive a tracking number via e-mail as soon as your order is dispatched. We'll also notify you via phone or email if your shipment is delayed for any reason.

You are responsible for providing a secure delivery location. If package goes missing after our shipping carrier has "declared" it delivered, we cannot be held responsible.

Please note that all products purchased as "PRE-ORDER" are shipped to you as soon they are finished in production.

We are proud to say that customers in over 90 countries are wearing Cobbler Union shoes.

All international shipping is done via UPS/FedEx International Express. 

No taxes are applied when ordering from this site, however, all orders will be declared at their full retail value and you may be responsible for import taxes and fees associated with the delivery to your country.

Should you reject your purchase at customs for any reason and have them sent back to us, shipping costs will be deducted from your refund. 

Shipment Fees vary by country and will be calculated at checkout. 

Please find below a summary of Service Fees. If your country is not in the list, please contact us at hello@cobbler-union.com.

NON-CONTINENTAL US:

· $40 for orders above $395

· $60 for orders below $395

CANADA & MEXICO:

· FREE for orders above $790

· $25 for orders between $395 and $790

· $50 for orders below $395

OCEANIA & ASIA

· FREE for orders above $790

· $50 for orders between $395 and $790

· $75 for orders below $395

AMERICA (excluding Canada & Mexico)

· FREE for orders above $790

· $50 for orders between $395 and $790

· $100 for orders below $395

EUROPE

· $50 for orders above $395

· $75 for orders below $395

AFRICA

· $75 for orders above $395

· $150 for orders below $395

Please provide a secure delivery location. If a package goes missing once delivered, we cannot be held responsible. Remember all shipping options require a signature at delivery.

You are responsible for the cost of returning the shoes in case you need to do so for an exchange or return.

If your order is "IN-STOCK" it will be packaged and dispatched next business day. You'll receive a tracking number via e-mail as soon as your order is dispatched. We'll also notify you via phone or email if your shipment is delayed for any reason.

Please note that all products purchased as PRE-ORDERS are shipped to you as soon as they are finished in production. 

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes. 

Welcome to the Union!

RETURNS & EXCHANGES

We are committed to getting you shoes you will love for many years to come.

If your purchase isn’t quite right, don’t worry, exchange or return is free and easy. Visit our returns portal to submit a return or exchange request.

Just a few points to bear in mind:

· Returns and exchanges are accepted up to 90 days from delivery of your order on items that are unworn and in perfect sellable condition. Please handle them with LOVE & CARE until you are 100% sure you’ll keep them. Creased shoes are considered worn so be careful not to bend them! ·

· First exchange or return within Continental US is on us.  ·

·Did you pick up a great Sale Item or you purchased from The Union Outlet? We are happy to exchange if sizes are available, if not, together we’ll find the best alternative, and remember you can always return for full refund or store credit to use anytime you wish.

·We package our shoes to reach you in perfect condition. If you’re returning an item please use the dust bag and original shoebox and packaging. Thrown away that shipping carton? No worries, place our original shoe box inside another outer packaging to ensure the shoe box is protected in transit.

·Socks are considered a hygienic product. We take your health and public safety seriously and worn items cannot be returned.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes. 

Welcome to the Union!

We are committed to getting you shoes you will love for many years to come.

If your purchase isn’t quite right, don’t worry, visit our returns portal to submit a return or exchange request.

Just a few points to bear in mind:

· Returns and exchanges are accepted up to 90 days from delivery of your order on items that are unworn and in perfect sellable condition.Please handle them with LOVE & CARE until you are 100% sure you’ll keep them. Creased shoes are considered worn so be careful not to bend them!

· Custom items are made especially for you so these cannot be returned or exchanged.

· Socks are considered a hygienic product. We take your health and public safety seriously and worn items cannot be returned.

· Did you pick up a great sale item? We are happy to exchange if sizes are available, if not, together we’ll find the best alternative, and remember you can always return for store credit to use anytime you wish. 

· We package our shoes to reach you in perfect condition. If you’re returning an item please use the dust bag and original shoebox and packaging. Thrown away that shipping carton? No worries, place our original shoe box inside another outer packaging to ensure the shoe box is protected in transit.

· We do not cover the cost for international or non-continental US return or exchange shipping,however we do offer the option of buying a UPS/FedEx Return Label through us if it is more convenient for you.

· Request your return or exchange here.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes. 

Welcome to the Union!