At Cobbler Union, we believe in delivering your chosen items promptly and with utmost care. Here's how we ensure your shopping experience is smooth from the moment you click 'buy' to when you slip on your new items:
Free Ground Shipping: Enjoy complimentary ground shipping (taking 2-7 business days) on all our shoes within the continental US. Also, if your shoe care and accessory orders sum up to $100 or more, they'll ship for free too!
Express Options: If you're in a bit of a hurry or have a special occasion coming up, you can choose express or overnight delivery at checkout.
Timely Dispatch: Orders that are "IN-STOCK" get our immediate attention! We package them with love and dispatch them the next business day. And yes, every order will require a signature upon delivery, ensuring its safety.
Stay Updated: We believe in keeping you in the loop. Once your order ships out, you'll receive an e-mail with a tracking number. And if there's any delay for unforeseen reasons, we'll reach out to you via phone or email.
Secure Delivery: It's vital that your delivery location is secure. We ensure that our carrier confirms the delivery, but after that, if a package goes missing, we're unable to take responsibility.
Pre-Order Details: For products marked as "PRE-ORDER", patience is a virtue. We'll ship them to you freshly made, straight from production.
Special Note for Alaska & Hawaii: We’re thrilled to serve our customers in Alaska and Hawaii! However, please note there's a shipping charge of $30 for orders to these states.
Your trust is paramount to us, and we aim to uphold it every step of the way. If you have any questions or need further details, don’t hesitate to get in touch. Your perfect pair is just a click away, and we're here to ensure it reaches you seamlessly.
At Cobbler Union, we're committed to bringing our Canadian customers the best, both in our products and our shipping experience.
Cost-Effective Shipping: We've streamlined our rates to offer: - FREE shipping for orders above $450. - A flat rate of $25 for orders below $450.
Prompt Delivery: For items marked as "IN-STOCK," we promise swift action. We'll package and send them out the next business day. Expect your delivery in 2-5 business days.
International Partners: We entrust your orders to reliable carriers like UPS/FedEx International Express to ensure safe and speedy deliveries.
Import Taxes & Fees: While we don’t charge taxes at checkout, the order will be declared at its full retail value. You might need to cover any import taxes and fees as per Canadian customs regulations.
Returns from Customs: If you choose to decline your order at customs and have it sent back to us, the shipping costs will be subtracted from any refund due.
Secure Deliveries: Your security is our priority. All orders need a signature upon delivery to ensure safe receipt. Kindly provide a location where someone can sign for the package. If an order goes missing post-delivery, we're unable to take responsibility.
Return Shipping: Should you wish to exchange or return your shoes, the return shipping costs would be borne by you.
Stay Informed: We're big on communication. Once your shoes are on their way, we'll email you a tracking number. If there's a delay, you'll hear from us directly via email or phone.
Patience for Pre-Orders: Shoes marked as "PRE-ORDERS" will be dispatched as soon as they're crafted to perfection and out of production.
Questions or need further assistance? Reach out via phone, email, or chat. Our aim is to ensure you find the perfect pair of Cobbler Union shoes. A warm welcome to the Union!
Cobbler Union has graced the feet of customers in over 90 countries. Join our global family and experience top-tier shoe craftsmanship wherever you are.
Reliable Carriers: We collaborate with leaders like UPS/FedEx International Express to ensure your order reaches you swiftly and safely.
Import Duties & Taxes: Our website doesn't include local taxes. However, orders will reflect their full retail value, meaning import taxes or fees may apply depending on your country's regulations.
Returns from Customs: Declined orders at customs that return to us will have shipping costs subtracted from any refund.
Diverse Shipping Rates: Shipping costs are determined by your location and order value. Here's a breakdown:
Signature Required: We prioritize the safe delivery of your purchase. All shipments need a signature upon receipt.
Return Costs: In case of an exchange or return, you're responsible for return shipping charges.
Prompt Dispatch: "IN-STOCK" orders are sent out the next business day. We'll keep you in the loop with tracking details via email. If there are delays, we'll inform you.
PRE-ORDERS: These special items will be shipped once they transition from our production line to our dispatch unit.
Got questions or need further clarification? Don't hesitate to connect with us via phone, email, or chat. Let us assist you in finding the ideal pair from Cobbler Union. Welcome aboard!
Returns and Exchanges Policy
We want you to adore every pair you receive from Cobbler Union. If you find they're not a perfect match for you, we've set up a hassle-free return process to make things easy. Here's a quick guide on how it works:
If you purchased the $3.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $3.98 free return + exchange protection at the original time of checkout, you will be responsible for returning the product. This courtesy is extended for the contiguous US states.
Return Window: Kindly ensure your returns or exchanges are made within 30 days from delivery, with the items in an unworn, pristine condition ready for a new home.
Handling with Care: We know you'll treat your new items with all the love they deserve. The product must be brand new & in an unworn resalable condition.(Scratched soles will not be accepted, so please try on the shoes on a carpeted surface). Please ensure they are returned in their original dust bags and shoe boxes. For added protection, place the shoebox inside an outer shipping box.
Restocking Fee: We pour heart and soul into every product to meet your expectations. If a product is returned, we undertake multiple checks to maintain our quality standards. Due to these processes, a minimal restocking fee of $15 is applied to returns, ensuring we continue offering you exceptional products.
Last Call and Factory Outlet Items: These special items can be exchanged. If you opt for a return, there's a restocking fee of $25, and you'll receive only store credit as the refund.
Special Notes: Items from our Outlet and marked as Final Sale are final and cannot be returned or exchanged. Additionally, for health reasons, opened socks cannot be returned. Made-to-order, customized items, and gift cards are also exempt from returns.
Refunds: We'll promptly process refunds, covering the product price and any taxes. However, do note that original shipping costs are non-refundable.
We hope this covers everything, but if there's something we missed or if you have any questions, don't hesitate to email us or start a chat. We're always here to ensure your Cobbler Union experience is nothing short of perfect. Welcome to the Union, and thank you for being a cherished part of our community!
At Cobbler Union, our priority is ensuring you step out confidently in our creations. Should you feel the fit isn't quite right, we're here to help.
Simple Returns & Exchanges:
Start by visiting our returns portal to initiate a hassle-free return or exchange within 30 days of delivery. Ensure the items are unworn and in pristine condition for resale.
Cherish them. If you're contemplating a return or exchange, handle the shoes with utmost care.
Our commitment extends to Sale and Outlet items. They too have a 30-day refund or exchange window. Should you wish for a size exchange in Sale items, it's subject to availability.
Keep the original packaging intact. Shoes should be nestled in their dust bags and boxes, which should then be encased in an external shipping box.
A Few Exceptions:
Health standards mean we can't accept returns on socks once they've been opened.
Our made-to-order, custom-crafted pieces, and gift cards are exclusive and can't be returned.
Shipping Clarifications:
We can't shoulder return or exchange shipping fees from international or non-continental US locations. However, for your convenience, we provide an option to purchase a UPS/FedEx Return Label from us.
Need assistance with your return or exchange? Drop us an email to hello@cobbler-union.com
Any concerns or queries? We're just a phone call, email, or chat away. Let's work together to ensure you find your perfect Cobbler Union match. A warm welcome to our Union!
At Cobbler Union, our aspiration is that every step you take in our shoes becomes a cherished memory. However, if a pair doesn't resonate with your style, our global returns portal is at your service.
Your Return Guide:
Initiate your returns or exchanges within 30 days of receiving your order. Items should be unworn and retained in their original, resalable condition.
While contemplating, treat the shoes with affection and care.
We stand by every design, including those on Sale and in our Outlet. These too can be returned or exchanged within our 30-day window. Exchanges for Sale items depend on size availability.
Restocking Fee: We pour heart and soul into every product to meet your expectations. If a product is returned, we undertake multiple checks to maintain our quality standards. Due to these processes, a minimal restocking fee of $25 is applied to international returns, ensuring we continue offering you exceptional products.
For returns, ensure shoes are safely ensconced in their original dust bags and boxes. Additionally, the shoe box must be secured within an external shipping box.
Exceptions to Note:
For hygienic reasons, we can't accept sock returns once their packaging is breached.
Unique creations like our made-to-order, customized designs, and gift cards are exclusive and hence, non-returnable.
Regarding Shipping:
We don’t bear the cost of return or exchange shipments for international destinations.
Need a hand with initiating your return or exchange? Send us an email to hello@cobbler-union.com
Still got questions? Don't hesitate to call, email, or chat with us. Our mission is to ensure you discover the Cobbler Union design that speaks to you. Welcome to our global Union!
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