Shipping & Returns

At Cobbler Union, we believe in delivering your chosen items promptly and with utmost care. Here's how we ensure your shopping experience is smooth from the moment you click 'buy' to when you slip on your new items:

• Free Ground Shipping: Enjoy complimentary ground shipping (taking 2-7 business days) on all our shoes within the continental US. Also, if your shoe care and accessory orders sum up to $100 or more, they'll ship for free too!
• Express Options: If you're in a bit of a hurry or have a special occasion coming up, you can choose express or overnight delivery at checkout.
• Timely Dispatch: Orders that are "IN-STOCK" get our immediate attention! We package them with love and dispatch them the next business day. And yes, every order will require a signature upon delivery, ensuring its safety.
• Stay Updated: We believe in keeping you in the loop. Once your order ships out, you'll receive an e-mail with a tracking number. And if there's any delay for unforeseen reasons, we'll reach out to you via phone or email.
• Secure Delivery: It's vital that your delivery location is secure. We ensure that our carrier confirms the delivery, but after that, if a package goes missing, we're unable to take responsibility.
• Pre-Order Details: For products marked as "PRE-ORDER", patience is a virtue. We'll ship them to you freshly made, straight from production.
• Special Note for Alaska & Hawaii: We’re thrilled to serve our customers in Alaska and Hawaii! However, please note there's a shipping charge of $30 for orders to these states.

Your trust is paramount to us, and we aim to uphold it every step of the way. If you have any questions or need further details, don’t hesitate to get in touch. Your perfect pair is just a click away, and we're here to ensure it reaches you seamlessly.

We'd like to make it easy for you to experience Cobbler Union. That's why we're currently offering free shipping (2-5 business days) for orders above $395.

Please find below a summary of Shipping Fees to CANADA:

· FREE for orders above $395

· $25 for orders below $395

All international shipping is done via UPS/FedEx International Express. 

No taxes are applied when ordering from this site, however, all orders will be declared at their full retail value and you may be responsible for import taxes and fees associated with the delivery to your country.

Should you reject your purchase at customs for any reason and have them sent back to us, shipping costs will be deducted from your refund. 

Please provide a secure delivery location. If a package goes missing once delivered, we cannot be held responsible. Remember all shipping options require a signature at delivery.

You are responsible for the cost of returning the shoes in case you need to do so for an exchange or return.

If your order is "IN-STOCK" it will be packaged and dispatched next business day. You'll receive a tracking number via e-mail as soon as your order is dispatched. We'll also notify you via phone or email if your shipment is delayed for any reason.

Please note that all products purchased as PRE-ORDERS are shipped to you as soon as they are finished in production. 

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes. 

Welcome to the Union!

We are proud to say that customers in over 90 countries are wearing Cobbler Union shoes.

All international shipping is done via UPS/FedEx International Express. 

No taxes are applied when ordering from this site, however, all orders will be declared at their full retail value and you may be responsible for import taxes and fees associated with the delivery to your country.

Should you reject your purchase at customs for any reason and have them sent back to us, shipping costs will be deducted from your refund. 

Shipment Fees vary by country and will be calculated at checkout. 

Please find below a summary of Service Fees. If your country is not in the list, please contact us at hello@cobbler-union.com.

NON-CONTINENTAL US:

· $40 for orders above $395

· $60 for orders below $395

MEXICO:

· FREE for orders above $790

· $25 for orders between $395 and $790

· $50 for orders below $395

OCEANIA & ASIA

· FREE for orders above $790

· $50 for orders between $395 and $790

· $75 for orders below $395

AMERICA (excluding Canada & Mexico)

· FREE for orders above $790

· $50 for orders between $395 and $790

· $100 for orders below $395

EUROPE

· $50 for orders above $395

· $75 for orders below $395

AFRICA

· $75 for orders above $395

· $150 for orders below $395

Please provide a secure delivery location. If a package goes missing once delivered, we cannot be held responsible. Remember all shipping options require a signature at delivery.

You are responsible for the cost of returning the shoes in case you need to do so for an exchange or return.

If your order is "IN-STOCK" it will be packaged and dispatched next business day. You'll receive a tracking number via e-mail as soon as your order is dispatched. We'll also notify you via phone or email if your shipment is delayed for any reason.

Please note that all products purchased as PRE-ORDERS are shipped to you as soon as they are finished in production. 

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes. 

Welcome to the Union!

We want you to adore every pair you receive from Cobbler Union. If you find they're not a perfect match for you, we've set up a hassle-free return process to make things easy. Here's a quick guide on how it works:

• Simple Exchanges: If your shoes aren't the perfect fit, your first exchange is on us! Access our returns portal to kickstart the process. This courtesy is extended for the contiguous US states.
• Return Window: Kindly ensure your returns or exchanges are made within 30 days from delivery, with the items in an unworn, pristine condition ready for a new home.
• Handling with Care: We know you'll treat your new items with all the love they deserve. Please ensure they are returned in their original dust bags and shoe boxes. For added protection, place the shoebox inside an outer shipping box.
• Restocking Fee: We pour heart and soul into every product to meet your expectations. If a product is returned, we undertake multiple checks to maintain our quality standards. Due to these processes, a minimal restocking fee of $15 is applied to returns, ensuring we continue offering you exceptional products.
• Last Call Items: These special items can be exchanged. If you opt for a return, there's a restocking fee of $25, and you'll receive store credit as the refund.
• Special Notes: Items from our Outlet and marked as Final Sale are final and cannot be returned or exchanged. Additionally, for health reasons, opened socks cannot be returned. Made-to-order, customized items, and gift cards are also exempt from returns.
• Refunds: We'll promptly process refunds, covering the product price and any taxes. However, do note that original shipping costs are non-refundable.

We hope this covers everything, but if there's something we missed or if you have any questions, don't hesitate to email us or start a chat. We're always here to ensure your Cobbler Union experience is nothing short of perfect. Welcome to the Union, and thank you for being a cherished part of our community!

We are committed to getting you shoes you will love for many years to come.

If your purchase isn’t quite right, don’t worry, visit our returns portal to submit a return or exchange request.

Just a few points to bear in mind:

· Returns and exchanges are accepted for full refund or exchange up to 30 days from delivery of your order on items that are unworn and in perfect sellable condition.

· Please handle them with LOVE & CARE until you are 100% sure you’ll keep them.

· Sale and Outlet items are included in our 30-day refund or exchange period. Sale items may be exchanged if sizes are available. 

· Items must be returned in original dust bags and shoe boxes. Please ensure that shoe boxes are placed inside an outer shipping box. 

· Socks are considered a hygienic product. Once opened they cannot be returned.

· Made-to-order or customized items and gift cards are not eligible for return.

· We do not cover the cost for international or non-continental US return or exchange shipping, however we do offer the option of buying a UPS/FedEx Return Label through us if it is more convenient for you.

· Request your return or exchange here.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes. 

Welcome to the Union!

We are committed to getting you shoes you will love for many years to come.

If your purchase isn’t quite right, don’t worry, visit our returns portal to submit a return or exchange request.

Just a few points to bear in mind:

· Returns and exchanges are accepted for full refund or exchange up to 30 days from delivery of your order on items that are unworn and in perfect sellable condition.

· Please handle them with LOVE & CARE until you are 100% sure you’ll keep them.

· Sale and Outlet items are included in our 30-day refund or exchange period. Sale items may be exchanged if sizes are available. 

· Items must be returned in original dust bags and shoe boxes. Please ensure that shoe boxes are placed inside an outer shipping box. 

· Socks are considered a hygienic product. Once opened they cannot be returned.

· Made-to-order or customized items and gift cards are not eligible for return.

· We do not cover the cost for international or non-continental US return or exchange shipping, however we do offer the option of buying a UPS/FedEx Return Label through us if it is more convenient for you.

· Request your return or exchange here.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes. 

Welcome to the Union!