Where can I buy Cobbler Union shoes?
Our shoes are sold exclusively through our website and at our boutique in Atlanta.
How do I make sure I select the right size?
Please click HERE
to learn more about how to best choose your shoe size.
Will my shoes be identical to the ones in the photos?
Many of our shoes are hand painted. Every shoe, even individual shoes within a single pair, will be slightly different as each artisan hand applies every patina. Additionally, please note that we make every effort to display as accurately as possible the colors of our products on the website. However, as monitors/screens vary, we cannot guarantee that your screen's display of every color will be completely accurate.
What if you don't have my size?
If your size is out-of-stock, the fastest way for you to get your desired shoes will be to reserve them. Additionally we only carry stock in sizes ranging from 6UK/7US to 12UK/13US. If you wear a shoe smaller or larger then these sizes don't worry...our reservation process can handle your request as well! Please click HERE to learn more about reserving your shoe.
Do you offer a made-to-order program?
Yes. We love to make one-of-a-kind shoes for one-of-a-kind men. Please click HERE
to learn more about our Single MTO program or HERE
for our Group MTO Program.
What are your Limited Edition shoes?
Cobbler Union Limited Edition shoes are styles outside of our everyday collection. They are either shoes we only made one or two batches of as we experimented in the workshops or they are shoes that we have retired out of our everyday collection to make room for new styles. We have no current plans to make more stock of Limited Edition shoes and Limited Edition shoes can not be pre-ordered. However, you can use them as a base for your MTO.
How do I track my order?
Upon placing your order, you'll receive an e-mail confirming the details of your order (items ordered, sizes, colors, quantities, and billing and shipping address). Once your order is dispatched, you will receive a separate email with a tracking number to track your shipment.
How do I return or exchange an item?
We understand that sometimes things don't work out as planned and we'll gladly work with you to help you find another size or model you'll actually be able to keep. Please click HERE
to learn more about how to return or exchange a product.
Will I need to pay sales tax on my order?
Currently, only residents of the state of Georgia in the U.S. are required to pay sales tax on purchases. Yet another advantage of buying Cobbler Union shoes online.
What are your shipping policies?
Please click HERE
to learn everything you need to know about our shipping, delivery & returns options.
ABOUT MY ACCOUNT
Can I create a personal account with you?
Yes. We highly recommend you create an account when shopping with us. Please find the "My Account" icon in the main menu. When you click the link, you'll be able to enter your name, e-mail and create a password. Click Sign Up to create your new Cobbler Union account. You can also subscribe to our mailing list to receive updates on new products, discounts and events.
Having an account allows you to save various shipping addresses and view your order history. Please let us know if you have any trouble creating or accessing your account.
May I send an order as a gift?
Absolutely, our shoes are a very nice gift to give. We'd be happy to write a brief handwritten note on your behalf as well. You can write us a note during the checkout process specifying how you'd like us to handle your gift.
May I purchase a Cobbler Union gift card?
Yes. Gift cards can be purchased HERE
ABOUT THE SITE
Will my order and payment details be secure?
Cobbler Union makes it a priority to protect your privacy and follows strict procedures to protect customer information and ensure that your personal information is handled in a responsible and secure manner. That's why, we'll never disclose information you provide to third parties.
Cobbler Union gathers online customer information to process your order and to ensure we continue to improve our online offerings and experience.
We specifically collect information from you when you buy products from us. We use this information to fulfill your order and, as a valued customer, to let you know of future offers, events, new product launches and other important we believe you'd enjoy receiving. We may also, from time to time, contact you to ask you for your feedback.
Your shipping address, telephone numbers and other requested information are used for processing orders and delivering your purchase to you. We also use this information in case we need to contact you regarding your orders or inquiries.
Addresses may be used for periodic newsletter mailings from Cobbler Union about new products and services. Cookies are used in our e-shop, but only to keep track of the contents of your shopping cart once you have selected a product.
What are your terms & conditions?
When accessing this website you agree to all terms and conditions. The Cobbler Union website is provided solely for personal, non-commercial use. The use of this website for any commercial purpose is not allowed.